Featured Assets in Jira Service Management Cloud is Getting Templates 🎉. Hi Atlassian Community 👋 Mohamed here, from Jira Service Management Assets Cloud Product Management team. Setting up a new object schema in Assets can be daunting - where to start, what to inclu 4,272 views 10 31 Mohamed Hassan 05-23-2023. Here is a step by step process on how to use Jira software: Step 1) Open Jira software and navigate to the Jira Home icon. Step 2) Select Create project option. Step 3) Choose a template from the library. Step 4) Set up the columns as per your need from Board settings. Step 5) Create an issue. Learn how to use Assets in Jira Service Management with this detailed guide. Set up your service project in a way that empowers your agents and your customers get help for their requests. With team-managed service projects, your teams can manage their own work and process, without having to reach out to a Jira admin. In Jira Software, the way you make a ticket is by clicking on the “Create” button. From here you’re able to create a new issue. Once you’ve created an issue, there’s a ticket number assigned to the specific issue for reference. You can also name the issue to make it easier to find through the tool’s search function. Manage your assets and configuration items with Assets. Learn how to connect, track and manage the items that matter to your team with Assets for Jira Service Management. Configure a company-managed project as an administrator. Set up your service project in a way that empowers your agents and your customers get help for their requests. . Hi @Brendan Burke , I had to start a new service desk using New Project in the top right, and then select Internal Service Desk template (looks like its been renamed to General Service Desk) Once created from that template, there were Ticket Types for Employee Onboarding, where you can modify the workflow and forms. The default label is the attribute “Name”. You can set an object type’s label to any attribute of Type Value “Text”: From your service project, go to Assets > Object schemas. Select the relevant object schema. Select the relevant object type. Select Attributes. Select the attribute you want to become the new label and select then 3. Build a customer portal. It shouldn’t be hard for customers to ask for help. We use Jira Service Management to provide a single customer help center that links the IT service desk and many of our departmental service desks like legal and HR, so customers can come to one place to find every service they need. Navigate to the incident you want to mark as a major incident. Turn on the major incident toggle in the details section of the issue. Note: If the Major incident field doesn’t show up for your incidents, make sure you’ve added the field in your issue view. You need to be a Jira admin to add fields to an issue type. A configuration management database (CMDB) is used to store configuration records throughout their lifecycle and maintain the relationships between them. Examples of configuration items within an organization include hardware, software, systems, facilities, and personnel. Assets is Jira Service Management’s native asset and configuration

how to use jira service management